Get instant answers to common questions about satellite radio support, troubleshooting, and account management
Our support team can help you reset your password immediately. We offer two convenient options:
We'll verify your identity and help you regain access to your account within minutes.
Absolutely! Our specialists can help transfer your subscription to a new device. The process typically takes about 15 minutes and requires:
For fastest service, please call our support line or submit a transfer request online.
Signal issues can occur for several reasons. Try these troubleshooting steps first:
If these steps don't resolve the issue, our technical team can diagnose and fix the problem remotely in most cases. Call now for immediate assistance or visit our support page for more troubleshooting guides.
Software updates are crucial for optimal performance. Our technicians can walk you through the update process step-by-step:
For model-specific instructions, contact our support team or visit our software update center.
We take billing accuracy seriously. To resolve incorrect charges:
Most refunds are processed within 3-5 business days after verification.
Updating your payment information is quick and secure through our system:
Login to your account and navigate to Billing Settings
Call (855) 571-0182 and verify your identity
All payment methods are encrypted and stored securely in our PCI-compliant system.
If your receiver fails, follow these steps:
Our equipment specialists can determine if your device needs replacement or repair. Call now for immediate diagnostic support or visit our equipment center for warranty information.
Our certified installation experts can guide you through vehicle-specific setup:
Download model-specific guides with step-by-step instructions
Schedule a consultation with our installation specialists
We support all major vehicle makes and models with specialized installation expertise.
We're the only independent satellite radio support service with these advantages:
Learn more about our service advantages or experience the difference yourself.
We're here to help with any satellite radio-related questions or issues:
(855) 571-0182
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Satellite Radio Assist
4545 Murphy Canyon Rd, San Diego, CA 92123, USA
Important Disclaimer: We are an independent satellite radio assistance service and are not affiliated with, endorsed by, or connected to any Satellite Radio Inc. or any of its subsidiaries. We provide independent technical support, installation, and activation assistance for satellite radio systems. All trademarks and brand names are the property of their respective owners.
Service Notice: Our services are provided independently and are not covered under any manufacturer warranty. We specialize in helping customers with satellite radio setup, troubleshooting, and technical support.
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